In Google Chrome:
- At the top right, click on the three dots to the right of the search bar and select Settings
- Scroll down and select “Advanced” at the bottom of the page
- Under privacy and security, select “Site Settings”
- Scroll down to “Pop-ups and redirects”
- If it doesn’t indicate “Allowed” move the slider to the right to allow pop-ups
In Internet Explorer:
- Click on the “Tools” icon, which looks like a gear. Normally by the “Home” icon
- Select “Internet Options”
- In the dialog box, click on “Privacy”
- Under “Popup Blocker” make sure that the box is not checked
- If it is, click on the box to remove it and then select “Apply” and then select “Ok”