Our claims management company, Equifax Workforce Solutions, offers training courses on the following topics; the unemployment process, hearing preparation and the CaseBuilder web-based application to respond to claims for unemployment benefits.
These virtual courses are available at no cost to members of The 501 Alliance. Some courses are available on-demand and others are live.
Identifying Your Firsthand Witness (New!)
This video covers the difference between firsthand witness testimony and hearsay. We will cover how to identify the proper witnesses for your hearing, as well as how to distinguish between the two types of testimonies. (12 min) Register here
Understanding UI Integrity (New!)
Have you heard of UI Integrity but don’t know much about it? This session will define UI Integrity and review its role in unemployment. We’ll also discuss adequate and timely responses and how you can track your company’s UI Integrity compliance. (12 min) Register here
Reports 101
This session introduces users to the Report application; a simple way to access your unemployment program data in one complete snapshot. If you are new to the application or want to develop your skills in unemployment reporting, then this session is for you! This course is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.
April 2021 May 2021 June 2021
9th at 11 am ET 7th at 11 am ET 11th at 11 am ET
Reports Application Self-Paced:
Click here to access the user guide
Click here to access the glossary
Introduction to Unemployment
Have you ever wondered how someone earns unemployment benefits after being separated from their job? This session provides an overview of the unemployment process. We will review UI Integrity and compliance, how a claim is filed and a brief overview of how finances are determined. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.
April 2021 May 2021 June 2021
6th at 11 am ET 5th at 11 am ET 2nd at 11 am ET
20th at 3 pm ET 19th at 11 am ET 16th at 3 pm ET
Unemployment 101
This training is for both reimbursing and merit-rated employers. It provides an overview of the entire unemployment process. This is an on-demand session only.
Recorded Session: Click here to access
Introduction to Hearings
Have you ever wondered why hearings happen and where they fall in the life cycle of an unemployment claim? This session provides an overview of the hearing process, who attends and best practices to prepare for a hearing if you’re ever called to attend one. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.
April 2021 May 2021 June 2021
8th at 11 am ET 6th at 3 pm ET 3rd at 11 am ET
Hearings 101
This training is the on-demand version of our live session. This training covers the entire unemployment hearing process from reading and responding to a hearing notice to preparing for an effective testimony. This is an on-demand session only.
Recorded Session: Click here to access
CaseBuilder 101
This session provides an in-depth demonstration of settings and features in CaseBuilder, our web-based solution that allows you to respond to your unemployment claims in a fast, secure environment. This session is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.
April 2021 May 2021 June 2021
1st at 3 pm ET 3rd at 11 am ET 1st at 11 am ET
5th at 3 pm ET 11th at 3 pm ET 9th at 3 pm ET
13th at 11 am ET 17th at 11 am ET 17th at 11 am ET
21st at 11 am ET 25th at 3 pm ET 22nd at 3 pm ET
27th at 3 pm ET 29th at 11 am ET
Recorded Session: Click here to access
Advanced CaseBuilder
This session provides an even closer look at the CaseBuilder solution with case studies and a UI Integrity deep dive. This is an on-demand session only.
Recorded Session: Click here to access
CaseBuilder User Roles
This session reviews the different CaseBuilder user roles and their capabilities. This is an on-demand session only.
Recorded Session: Click here to access
The Life of a Claim & Determining Liability
Want to walk through the entire life of a claim and see the outcome? This session follows a claimant and their claim from filing to the final decision. We will discuss how a claim is established, the steps that the state takes when verifying eligibility and how benefits are determined. To register, please click on the link below and select the date you would like to attend.
April 2021 May 2021 June 2021
12th at 3 pm ET 10th at 3 pm ET 14th at 11 am ET
Documentation Best Practices
Did you know the best time to document a separation is before it happens? In this session, you’ll learn effective best practices for collecting and creating documentation. We’ll also discuss how effective documentation can help you stay compliant with SIDES and UI Integrity.
April 2021 May 2021 June 2021
19th at 1 pm ET 18th at 1 pm ET 15th at 1 pm ET
Performance Discharge: Misconduct vs. Inability
Have you ever wondered about the difference between an employee being let go for misconduct versus inability? This session will define both terms and explain why knowing the difference is important. We’ll also review separation scenarios and give attendees a chance to guess whether it is misconduct or inability.
April 2021 May 2021 June 2021
28th at 1 pm ET 26th at 1 pm ET 30th at 1 pm ET
Understanding Imposter Claims
This training will explain the difference between an imposter claim and a fraudulent claim. It will also provide more details on how to handle imposter claims, as well as resources.
Recorded Session: Click here to access