Training Courses

>>>Learning Opportunities
Our claims management company, Equifax Workforce Solutions, offers training courses on the following topics; the unemployment process, hearing preparation and the CaseBuilder web-based application to respond to claims for unemployment benefits.

These training courses are available at no cost to the members of The 501 Alliance. The courses are available via webinar on a monthly basis and some prerecorded videos are also available.

If you are interested in attending a live training event, please find the course you would like to attend and click on the link for the date that works best for your schedule. When you register, you will receive a calendar invitation with webinar details.

Please note that registration is limited to the first 500 attendees for the live training events.

Reports 101
This session introduces users to the Report application; a simple way to access your unemployment program data in one complete snapshot. If you are new to the application or want to develop your skills in unemployment reporting, then this session is for you! This course is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
     8th at 11 am ET           5th at 11 am ET          5th at 11 am ET

Click here to register

Recorded Session: Click here to access

Introduction to Unemployment
Have you ever wondered how someone earns unemployment benefits after being separated from their job? This session provides an overview of the unemployment process. We will review UI Integrity and compliance, how a claim is filed and a brief overview of how finances are determined. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
    5th at 11 am ET            3rd at 11 am ET          3rd at 11 am ET
   19th at 3 pm ET           17th at 11 am ET          24th at 3 pm ET

Click here to register

Unemployment 101
This training is for both reimbursing and merit-rated employers. It provides an overview of the entire unemployment process. This is an on-demand session only.

Recorded Session: Click here to access

Introduction to Hearings
Have you ever wondered why hearings happen and where they fall in the life cycle of an unemployment claim? This session provides an overview of the hearing process, who attends and best practices to prepare for a hearing if you’re ever called to attend one. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
   14th at 11 am ET          11th at 3 pm  ET         11th at 11 am ET

Click here to register

Hearings 101
This training is the on-demand version of our live session. This training covers the entire unemployment hearing process from reading and responding to a hearing notice to preparing for an effective testimony. This is an on-demand session only.

Recorded Session: Click here to access

CaseBuilder 101
This session provides an in-depth demonstration of settings and features in CaseBuilder, our web-based solution that allows you to respond to your unemployment claims in a fast, secure environment.  This session is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
     4th at 3 pm ET             1st at 11 am ET          1st at 11 am ET
    12th at 3 pm ET             9th at 3 pm ET           9th at 3 pm ET
    20th at 3 pm ET           17th at 3 pm ET          17th at 3 pm ET
   28th at 11 am ET           25th at 3 pm ET          25th at 3 pm ET

Click here to register

Recorded Session: Click here to access

CaseBuilder 201
This session provides an even closer look at the CaseBuilder solution with case studies and a UI Integrity deep dive. This is an on-demand session only.

Recorded Session: Click here to access

CaseBuilder User Roles
This session reviews the different CaseBuilder user roles and their capabilities. This is an on-demand session only. 

Recorded Session: Click here to access

The Life of a Claim & Determining Liability
Want to walk through the entire life of a claim and see the outcome? This session follows a claimant and their claim from filing to the final decision. We will discuss how a claim is established, the steps that the state takes when verifying eligibility and how benefits are determined. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
    11th at 3 pm ET           16th at 3 pm  ET        16th at 11 am ET

Click here to register

Identifying Your First Hand Witness
This session covers the difference between a firsthand witness testimony and hearsay. We will cover how to identify the proper witnesses for your hearing, as well as how to distinguish between the two types of testimonies. To register, please click on the link below and select the date you would like to attend.

      January 2021             February 2021             March 2021
    22nd at 1 pm ET          26th at 1 pm  ET         22nd at 1 pm ET

Click here to register

Performance Discharge:  Misconduct vs. Inability
Have you ever wondered about the difference between an employee being let go for misconduct versus inability? This session will define both terms and explain why knowing the difference is important. We’ll also review separation scenarios and give attendees a chance to guess whether it is misconduct or inability.

      January 2021             February 2021             March 2021
   27th at 1 pm ET           23rd at 1 pm  ET            26th at 1 pm ET

Click here to register

Understanding Imposter Claims
This training will explain the difference between an imposter claim and a fraudulent claim. It will also provide more details on how to handle imposter claims, as well as resources. This is an on-demand session only.

Recorded Session: Click here to access