Training Courses

>>>Learning Opportunities
Our claims management company, Equifax Workforce Solutions, offers training courses on the following topics; the unemployment process, hearing preparation and the CaseBuilder web-based application to respond to claims for unemployment benefits.

These training courses are available at no cost to the members of The 501 Alliance. The courses are available via webinar on a monthly basis and some prerecorded videos are also available.

If you are interested in attending a live training event, please find the course you would like to attend and click on the link for the date that works best for your schedule. When you register, you will receive a calendar invitation with webinar details.

Please note that registration is limited to the first 500 attendees for the live training events.

Reports 101
This session introduces users to the Report application; a simple way to access your unemployment program data in one complete snapshot. If you are new to the application or want to develop your skills in unemployment reporting, then this session is for you! This course is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

          April 2021                   May 2021                   June 2021
     9th at 11 am ET           7th at 11 am ET          11th at 11 am ET

Click here to register

Reports Application Self-Paced:
Click here to access the user guide
Click here to access the glossary

Introduction to Unemployment
Have you ever wondered how someone earns unemployment benefits after being separated from their job? This session provides an overview of the unemployment process. We will review UI Integrity and compliance, how a claim is filed and a brief overview of how finances are determined. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

          April 2021                   May 2021                    June 2021
     6th at 11 am ET           5th at 11 am ET            2nd at 11 am ET
     20th at 3 pm ET         19th at 11 am ET            16th at 3 pm ET

Click here to register

Unemployment 101
This training is for both reimbursing and merit-rated employers. It provides an overview of the entire unemployment process. This is an on-demand session only.

Recorded Session: Click here to access

Introduction to Hearings
Have you ever wondered why hearings happen and where they fall in the life cycle of an unemployment claim? This session provides an overview of the hearing process, who attends and best practices to prepare for a hearing if you’re ever called to attend one. This session is scheduled for 30 minutes to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

          April 2021                   May 2021                   June 2021
     8th at 11 am ET            6th at 3 pm  ET           3rd at 11 am ET

Click here to register

Hearings 101
This training is the on-demand version of our live session. This training covers the entire unemployment hearing process from reading and responding to a hearing notice to preparing for an effective testimony. This is an on-demand session only.

Recorded Session: Click here to access

CaseBuilder 101
This session provides an in-depth demonstration of settings and features in CaseBuilder, our web-based solution that allows you to respond to your unemployment claims in a fast, secure environment.  This session is scheduled for one hour to include Q&A at the end. To register, please click on the link below and select the date you would like to attend.

          April 2021                   May 2021                   June 2021
      1st at 3 pm ET            3rd at 11 am ET           1st at 11 am ET
      5th at 3 pm ET           11th at 3 pm ET             9th at 3 pm ET
    13th at 11 am ET        17th at 11 am ET          17th at 11 am ET
    21st at 11 am ET         25th at 3 pm ET           22nd at 3 pm ET

     27th at 3 pm ET                                              29th at 11 am ET

Click here to register

Recorded Session: Click here to access

Advanced CaseBuilder
This session provides an even closer look at the CaseBuilder solution with case studies and a UI Integrity deep dive. This is an on-demand session only.

Recorded Session: Click here to access

CaseBuilder User Roles
This session reviews the different CaseBuilder user roles and their capabilities. This is an on-demand session only. 

Recorded Session: Click here to access

The Life of a Claim & Determining Liability
Want to walk through the entire life of a claim and see the outcome? This session follows a claimant and their claim from filing to the final decision. We will discuss how a claim is established, the steps that the state takes when verifying eligibility and how benefits are determined. To register, please click on the link below and select the date you would like to attend.

          April 2021                   May 2021                   June 2021
     12th at 3 pm ET          10th at 3 pm  ET         14th at 11 am ET

Click here to register

Documentation Best Practices
Did you know the best time to document a separation is before it happens? In this session, you’ll learn effective best practices for collecting and creating documentation. We’ll also discuss how effective documentation can help you stay compliant with SIDES and UI Integrity. 

          April 2021                   May 2021                   June 2021
     19th at 1 pm ET          18th at 1 pm  ET          15th at 1 pm ET

Click here to register

Performance Discharge:  Misconduct vs. Inability
Have you ever wondered about the difference between an employee being let go for misconduct versus inability? This session will define both terms and explain why knowing the difference is important. We’ll also review separation scenarios and give attendees a chance to guess whether it is misconduct or inability.

          April 2021                   May 2021                   June 2021
     28th at 1 pm ET          26th at 1 pm  ET          30th at 1 pm ET

Click here to register

Understanding Imposter Claims
This training will explain the difference between an imposter claim and a fraudulent claim. It will also provide more details on how to handle imposter claims, as well as resources. 

Recorded Session: Click here to access